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Frequently Asked Questions
The delivery date for your order depends upon the delivery method and courier service.
Unfortunately, we can’t guarantee the delivery times and we must allow a reasonable amount of time for the parcel to reach you. If it’s been more than 10 days since your order left our warehouse, please get in touch and we’ll contact on your behalf.
Please ensure that someone is present at the address to accept the delivery, as you will need someone to sign for your parcel. If you’re not at home, the driver will leave a calling card (as well as an email/text message) which will direct you to their website to re-arrange delivery, including a selection of alternative options such as leaving with a neighbor or in a safe place.
Most of our products are delivered by the post. Some of our gifts are delivered by a specialised courier and this is usually because the item is fragile or of a high value. If your order requires one of our specialist couriers, you’ll see ‘Specialist Delivery’ written on the checkout page when you pay for your order.
However, we do need a little longer to make some of our personalised gifts, so please check the despatch time on the product page. If you’re not sure about the despatch time, then please contact us and we’ll see how we can help.
Unfortunately, we can’t add products to your order once it’s been confirmed, so you’ll need to create another order.
If you need help placing an order, please contact us and we’ll help you with your order.
Mistakes happen and we’ll try our best to amend your order, however, on occasions we aren’t able to make any changes. This is usually because the item you’ve ordered has already gone into production.
Please contact us and we will do our best to help.
Some of our orders are sent with a delivery note, which you’ll find inside your parcel, however it’s not a gift message. The delivery note is printed with the contents of the parcel, the recipient’s name, and the sender’s name. There aren’t any prices on the delivery note.
As some of our gifts are sent from locations other than our main warehouse, we can’t guarantee that every parcel will have a delivery note inside.
Unfortunately, we don’t offer a gift wrapping service but we do have a gift box option on many of our products. Our gift boxes are crafted from black cardboard and come with tissue paper and a sleek black ribbon. You can add a gift box to your order when you add your personalised gift to your shopping basket.
Finally, our personalised cards start from just 1.49 euro and are a great way to add a personalised message to your order.
Please get in touch and we’ll see how we can help. Unfortunately, we can’t accept returns of personalized gifts unless the products are faulty. Please contact us and we will try to solve the problem.
We’re really sorry that your gift hasn’t arrived in one piece. We know how important it is for your gift to be in perfect condition and we’ll do our best to try and solve the problem.
As we’re an online store and don’t have a store you can go to, the quickest and easiest way for us to help with a broken/damaged gift is to see a photograph of it. Please send us an email containing a photograph of the damaged product to support@tailoredgift.shop
Please email us and will do everything in our power to answer your query.
Unfortunately, we do not currently deliver outside Europe.