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How To Order
Yes you can! While ordering, you can choose to have your gift delivered directly to the recipient. This is always without invoice and possibly with your personal text on the free gift card.
How can I remove a gift from my shopping basket?
In the shopping basket, just below the gift, you will find a button with which the gift can be removed. It is written -> Remove item
It’s definitely possible to add multiple items in one order! This is how to do it:
- Go to the product page of the first product you’d like to order and start personalizing it by clicking on the button.
- When you’re completely satisfied with your design, place the product in your shopping cart.
- You can choose the next product and continue with the next personalization item.
- Repeat steps 1-3 until you have everything you want in your shopping cart.
- You are now ready to place the order!
It is not possible to select a specific delivery date.
Only one delivery address can be added per order. If you would like to have gifts shipped to different addresses, you will need to place separate orders.
Our website is able to process JPG and PNG files. It is possible to use a PDF file. For the best result, we would advise using a PNG file with a transparent background.
Within a set, the same personalisation is placed on each item. It is not possible to place a different personalisation on each item within a set. If you wish to place a different personalisation on each item, you will need to select, personalise and place each item into your shopping basket separately and then complete your order as a whole.
We offer the engraving of your own image or logo from a minimum order of 18 pcs, depending on the suitability of your image or logo for engraving. If you are interested in this, please contact our business department at sale@tailoredgift.shop, including the specific gift you are interested in, the quantity you would like to order (min. 18), and your image or logo. Our business team will then check your image or logo and put together an offer for you. If you would like to order less than 18 pcs, we are unfortunately unable to engrave your own image or logo, and you can select from the designs offered in our editor, where you can also add your own text.
It is possible to use special characters to personalize our gifts, with the exception of Cyrillic, Asian, Greek and Arab characters for (not very interesting) technical reasons. Emoticons can also be used. If the character is not showing up correctly in the preview or end result shown in your confirmation email, please contact our Customer Service team immediately. If you would like to use characters that we cannot process, we would advise you to create an image in which you incorporate your text, and upload this instead.
Extra text can be added to most of our gifts. Select the ‘Add text’ option in the Editor to add an extra line of text. This allows you to divide a longer text into separate lines.
We want to help you to create the best possible gift. That’s why you can choose to add a photo and text to almost every gift. When you cannot add a photo, or a photo and text in the editor, this is usually due to technical limitations for that gift. For example, these include the engraved gifts made of wood or glass.
We always attempt to bring out of stock gifts back in stock as soon as possible. As soon as we know when the gift will be back in stock, we will show this on the product page, so keep an eye on this to stay up to date.
Unfortunately, no.
You can find the gift specifications by scrolling down on the product page. You will find the dimensions, used materials and additional gift information.
We want to make sure you are completely happy with your gift. That’s why it’s important to use high-quality photos. If the photo(s) are not of a high enough quality to guarantee the best result, you will be notified of this during the personalisation process. If you are shown this warning but choose to proceed anyway, you do so at your own risk. Are you unsure? Please send an email to customer service including your photo and the gift you would like to order. We will then check the quality.
If you can see a white section surrounding your photo or image, it is highly likely that you have used a JPG file. If you use a PNG file, the file will be neatly cut out and you won’t see a white section behind your design on the actual gift. Not sure what to do? Please send us an email including the image you would like to use and which gift you would like to use it on. We can then take a look at the possibilities for you.